TRU BY HILTON JACKSONVILLE SOUTH MANDARIN

Name: TRU BY HILTON JACKSONVILLE SOUTH MANDARIN
Address: 2970 HARTLEY RD, JACKSONVILLE, FL, 32257, US
Rating: 85.8

2970 HARTLEY RD, JACKSONVILLE, FL 32257

License #2615813

🏨 Hotel/Resort ℹ️

85.8 Grade B / 100

Solid Health Score

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Latest inspection

July 31, 2025 · 9 findings · 1 critical

Routine - Food

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Critical

Highest-priority rows.

Major

Worth checking for repeats.

Minor

Usually lower-risk context.

Quick take

TRU BY HILTON JACKSONVILLE SOUTH MANDARIN in JACKSONVILLE currently holds an InspectFL Health Score of 85.8 out of 100 — a B grade — generally clean with some minor or moderate violations on record. This restaurant has been inspected 5 times from Florida DBPR, with the most recent inspection on July 31, 2025. Across those visits, inspectors documented 31 total violations — 5 critical, 10 major, 16 minor.

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Record snapshot

What stands out in this inspection history

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Inspections on file

Clean inspections

Callback visits

Latest clean pass

November 28, 2023

The latest inspection on July 31, 2025 shows 9 observation rows: 1 critical, 2 major, and 6 minor.

Official recordInspection data quality

DBPR source + data confidenceWhat’s powering this page

Official source: DBPR

Inspection coverage

80%

Inspector notes

Coverage note

Inspector notes linked where available

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DBPR

Community reaction

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Community pulse

Would you eat here?

TRU BY HILTON JACKSONVILLE SOUTH MANDARIN looks fairly solid on paper. Would you eat here?

B record

Solid overall, with enough history that people may still weigh the details differently.

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*Scores are calculated by InspectFL based on public DBPR inspection data and are not official state ratings.

Inspection timeline

Inspection History

Read the newest inspection first, then scan for patterns. Repeated high-priority findings matter more than one isolated bad day.

Critical Major Minor

Inspector notes are being added across all restaurants. Some inspections may only show violation codes until notes are available.

Disposition: Warning Issued
[08B-49-4] Employee personal food not properly identified and segregated from food to be served to the public. Employee personal foods stored above / next to restaurant foods In kitchen cooler. Moved by manager.
[40-06-5] Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee personal foods personal cell phone by restaurant food items on kitchen rack. Moved by manager.
[13-03-4] Employee with no hair restraint while engaging in food preparation. Food service employee with ineffective hair restraint. Long dangling hair.
[36-22-4] Floor area(s) covered with standing water. Standing water on floor by Dish machine.
[06-01-5] Time/temperature control for safety food thawed in an improper manner. Bag of frozen egg thawing at room temperature in kitchen sink. items still frozen. Moved by manager.
[29-11-4] Water leaking from pipe and/or faucet/handle. Leak at pipe connection to Dish machine. Per Person In Charge. Work in progress.
[12A-07-5] Employee failed to wash hands before putting on gloves to initiate a task working with food. Food service employee failed to wash hands or change gloves after front counter service. Food service employee engaged in Food service activity with same soiled gloves. Manager intervened.
[16-62-1] No measuring device available for measuring utensil surface temperature when using hot water as sanitizer in a dishmachine. Establishment has No required high temperature sanitizing testing device.
[31B-02-4] No paper towels or mechanical hand drying device provided at handwash sink. No paper towels at kitchen Hand Wash Sink. Replaced by manger.

Disposition: Warning Issued
[08B-49-4] Employee personal food not properly identified and segregated from food to be served to the public. Open water bottle personal drink In Kitchen cooler above restaurant foods. Moved by manager.
[29-08-4] Plumbing system in disrepair. Plugs for Three compartment sink not working properly. Unable to seal drain to allow for filling of water/sanitizer. Constant leak from drains.
[22-16-4] Reach-in cooler interior/shelves have accumulation of soil residues. Soiled interior of kitchen cooler.
[25-05-4] Single-service articles improperly stored. Boxed single service food containers on floor in kitchen.
[06-01-5] Time/temperature control for safety food thawed in an improper manner. Frozen egg, sausage thawing in bag in kitchen sink at room temperature. Items immediately moved to cooler by manger.
[12A-07-5] Employee failed to wash hands before putting on gloves to initiate a task working with food. Food service employee failed to wash hands before putting on gloves after entering into kitchen from dining room / handling equipment.
[12A-11-4] Employee used the bathroom and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands upon returning to employee area. Food service employee returned from bathroom and engaged In food service activity without washing hands hands in kitchen Hand Wash Sink. Manager intervened.
[03B-01-6] Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Cooked Eggs on kitchen cart at 97°. Per Person In Charge , Placed about 15 mins before. Item reheated to 165-170°.
[16-62-1] No measuring device available for measuring utensil surface temperature when using hot water as sanitizer in a dishmachine. No measuring device for hot water sanitizing at high temperature Dish machine.
[31B-02-4] No paper towels or mechanical hand drying device provided at handwash sink. No paper towels at kitchen Hand Wash Sink.
[05-08-4] No probe thermometer provided to measure temperature of food products. Establishment has no probe thermometer available.